Portfolio

My Professional Experience

Stephen A. Guerra
Rochester, Minnesota
Contact Guerra Access Technology Training LLC, 507.722.2864
Send E-Mail to Stephen Guerra, help@gaccesstt.com

Career Experience

Computers For The Blind, Richardson, Texas, September 2016 – Present

Lead Support Technician Assisting existing, repairing and setting up new users of Computers.

Guerra Access Technology Training LLC, Rochester, MN, July 2014 � Present

President and Owner
Providing technology training and instruction for those individuals that are blind, low-vision and Deaf-blind in the state of Minnesota.
Certified by Minnesota State services for the Blind to provide training in:

  • Microsoft Windows (All Versions)
  • Apple iOS (All Versions)
  • Microsoft Office

  • Job Access with Speech (JAWS Screen Reader)
  • Nonvisual Desktop Access (NVDA Screen Reader)
  • Refreshable Braille Technology
  • Digital Talking Book Devices

Independent Living Aids LLC, Jericho, NY, January 2005 � January 2014

Assistive Technology and Technical Operations Specialist
Providing in-house support for all corporate workstations, servers, printers, backup systems, phones and disaster recovery solutions
Serving as Network Security administrator – creating, maintaining and deleting user access rights for all Network Shares and infrastructure
Providing in-house support for all telecommunications issues
Serving as email administrator, creating and maintaining all inbound and outbound electronic correspondence for the corporation and resolving all related issues
Providing mobile accessibility by creating and maintaining user accounts and access to email and the network
Providing support for internal customers working remotely
Creating, maintaining and updating all technical records for all users of company-related information technology
Developing and submitting annual I.t. budget
Designing, building, presenting for adoption and completing installation and implementation of network and telecommunications infrastructure
Overseeing all hardware and software Assistive Technology products
Maintaining and updating company database on version changes, wholesale and retail pricing
Overseeing the production and distribution of Braille for all outgoing materials related to the company
Providing in-service accessibility training for sales representatives on Assistive Technology products
Facilitating and providing demonstrations of Accessibility/Assistive Technology for agencies throughout the state and nation

Adecco North America, Melville, NY, June 2000 � December 2004

Level I Helpdesk Analyst, January 2001 � December 2004
Information Services Helpdesk Dispatcher, June2000 � January 2001

FirstUSA – A Bank One Company, Uniondale, NY, January 1995 � June 2000

Information Services Coordinator, November 1998 � June 2000
Customer Service Representative, January 1995 � November 1998

Just One Break, New York, NY, April 1994 � September 1994

Recruiter (Non-profit full-service job placement firm for the disabled)

Freeport Memorial Library, Freeport, NY, April 1985 � April 1991

Braille Library Director

EDUCATION

Hofstra University, Hempstead, New York Uncompleted Bachelor of Liberal Arts, May 1993 (currently working on completion)

TECHNICAL SKILLS and CERTIFICATIONS

  • Microsoft Windows (All Versions)
  • Apple iOS Devices
  • Microsoft Office 365
  • Job Access with Speech (JAWS screen Reader)
  • Nonvisual Desktop Access (NVDA Screen Reader)
  • Refreshable Braille Technology
  • Digital Talking Book Devices

Operational/Marketing/Volunteerism Skills

  • 2006 – Present: National Beep Baseball Association Secretary:
  • Provide clerical support for all members, affiliate teams, ABoard of Directors and Officers of the Global league
    Maintain a valid voter record of all members of the league
    Maintain and keep all official minutes, records and documents for the league
    Provide in tandem with the Public Relations Group, timely and critical announcements to all members, affiliate teams, Board of directors and Officers
    Assist the NBBA Tournament committee in the facilitating, planning and site visits for all cities hosting a week long Beep Baseball tournament

  • Mayo Clinic � Volunteer Accessibility Advisor
  • Provided consultation regarding accessibility for the enhancement and development of the Mayo Clinic Patient App for complete and thorough usability by all.
    Watch how the Mayo Clinic Patient App is Accessible

  • Independent Trainer/Instructor
  • Created a course for the introduction and teaching of the Accessibility features of Apple mobile devices with iOS
    Provided instruction for students transitioning from legacy mobile phones and devices to smart phones and devices

How to contact me

Guerra Access Technology Training LLC
Stephen A. Guerra
Rochester, Minnesota
Call Stephen guerra, 507.722.2864
contact Stephen Guerra, help@gaccesstt.com
Visit Guerra Access Technology Training LLC on the web!